Strategies to Convert Returns Management From a Drain to a Profit Center

Product returns are a part of every merchant's operations, whether you sell online, retail, catalog, B-to-B, apparel, consumer electronics, etc. In fact, according to a recent survey, returns cost retailers $53 billion last year alone. But what's often viewed as a drain on profits and employees’ time can also be an opportunity to attract and retain customers when the process is handled right.