Contributions to Profit: Plan For 2007 and Rank Your Customers, Prospects
1. Advocates. These are the long-term customers who have the highest lifetime value, spend the most amount of money with you and have the highest profitability. They’re the cream of your customers and will recommend your product/service to others, as they have a strong connection to your brand built over time. Carefully define, identify, communicate with and keep this group loyal.
- Companies:
- Gilbert Direct Marketing
- People:
- Jim Gilbert
- Paul Miller
Jim Gilbert has had a storied career in direct and digital marketing resulting in a burning desire to tell stories that educate, inform, and inspire marketers to new heights of success.
After years of marketing consulting, Jim decided it was time to “put his money where his mouth was" and build his own e-commerce company, Premo Natural Products, with its flagship product, Premo Guard Bed Bug & Mite Sprays. Premo in its second year is poised to eclipse 100 percent growth.
Jim has been writing for Target Marketing Group since 2006, first on the pages of Catalog Success Magazine, then as the first blogger for its online division. Jim continues to write for Total Retail.
Along the way, Jim has led the Florida Direct Marketing Association as their Marketing Chair and then three-term President, been an Adjunct Professor of Direct and Digital marketing for Miami International University, and created a lecture series, “The 9 Immutable Laws of Social Media Marketing,” which he has presented across the country at conferences and universities.
