Contributions to Profit How to Boost Your AOV

Upselling

Upselling is another powerful tool that can be taught in CSR training sessions. Before your CSR ends the call, have him or her ask something akin to: "By the way, Ms. Jones, if you purchase an additional item today, I'm authorized to provide you an x percent discount. Is there someone you know who could use it?" That's the basic upsell script. This simple tool can add greatly to your bottom line, and you can tweak the wording many ways to meet your company's sales goals.