Contact Centers: When Money Is Not a Motivator

* Think outside the paycheck. Start a program that recognizes and rewards high productivity, error-free work or other non-sales-related contributions. Prizes could include electronics, free trips, tickets to concerts or sporting events, first pick at choice work shifts, even paid days off.

For tips on how to set up motivational compensation plans for your contact center reps, please see “Feed the Fire” in the February 2005 issue of Catalog Success magazine.