Contact Centers: When It’s Time to Change Compensation Plans

* Be sure you’re still paying a living wage.”Imagine you make $9.75 per hour base, and you could make an extra $1.50 per hour if you hit all of your marks every time. Would you trust that your payroll department would get the amount right?” Kislik asks rhetorically. “Now picture trying to hit all of your marks while working with your least-competent contact center supervisor. Could you do it?”