Contact Centers: Two Ways to Improve Sales and Customer Service

Although more sales continue to migrate online, the contact center remains an important touchpoint between catalogers and customers. To ensure that your customer service reps (CSRs) provide the best possible experience to your customers while driving sales, Best Practices, a benchmarking strategies provider, offers the following a couple of key pointers in its recent whitepaper, “Transforming Contact Centers into High-Performing Sales Channels.”