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Following are two tactics to employ if you want to improve your catalog’s contact center operations:
1. Before the revamping process begins, start by outlining your mission, goals, road maps and metrics, noted the authors of “7 Habits of Highly Effective Contact Centers,” a white paper recently released by eGain, a provider of customer service and contact center software and services. Determine your organizational mission and business goals for the next 12 to 24 months.
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Reported Donna Loyle
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