Contact Centers: Three Reasons Contact Center Reps Fail to Measure Up

Also incorporate some adult-learning tactics. Here’s an example: Everyone assimilates information in different ways. Some people prefer their data fed to them in a visual format, other prefer auditory training, while still others learn best in a kinesthetic -- or hands-on -- approach. “Ideally, your training methods should focus on all three of these,” said Reynolds. “Avoid the tendency to teach based on your own preferred style. Vary strategies to incorporate learning differences.”