By
Matt Griffin
and Catalog Success
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
* Create a knowledge base that is available to all contact center agents. This will keep responses consistent. Remember to take into consideration customers’ frequently asked questions, which typically comprise 80 percent of queries.
For more information, visit www.egain.com/best_practices/library.asp. See white paper “Mission-Critical E-mail Customer Service: 10 Best Practices for Success”.
0 Comments
View Comments
Matt Griffin
Author's page
E
Catalog Success
Author's page
Related Content
Comments