Contact Centers If Money Isn't the Answer, What Is?

3. Flexibility. Let's face it — reps work to live; they don't live to work. They have many responsibilities outside their jobs at the contact center. Some need flexibility in their schedules as much as we need it to manage the ebb and flow of call volume. A little team play goes a long way.

Other reps don't take advantage of a flexible schedule. They, in fact, consistently change their schedules around the needs of the contact center. For those reps who go above and beyond, reward their efforts with helpful benefits, such as gas cards or paid day-off coupons.