Contact Centers If Money Isn't the Answer, What Is?

Also, provide immediate access to product. If you sell clothing, for instance, rack the new product in the contact center and provide measuring tapes for your reps. A rep confirmed that easy access to merchandise "makes my job less stressful when I'm asked specific questions. My ability to provide the customer with an immediate answer helps me close the sale." The presence of fabric and color swatches, and technical specifications also are useful.