Contact Centers If Money Isn't the Answer, What Is?

Non-money motivators are critical to employee retention. Take this top 10 list and ask your reps to rank the items in order of importance. Also ask them to rate how your leadership team performs in each area. Leave room for them to make additional comments. More than money makes the world go round. According to Donahue, "Believe in your reps; they're running your contact center."