Contact Centers If Money Isn't the Answer, What Is?

10. Work environment. A work environment with thread-bare carpet, dim lighting and drab wallpaper doesn't beget success. Is the contact center organized? Are colors cheerful? Are informational bulletin boards up-to-date? Do you decorate for various holidays throughout the year to keep things fun? If a customer visited your contact center, would you be proud to give him or her a tour? If we expect our reps to be proud to work for our company, we must give them a work environment that promotes it.