Contact Centers If Money Isn't the Answer, What Is?

9. Customer-friendly policies are motivators. Reps who constantly deliver bad news can lose faith in their company. "Reps want to be empowered to take ownership of the customer," Donahue says. If your company is in a short-term pain/long-term gain scenario, involve your reps in the reason. They can help you solve problems and work more easily with customers. "The No. 1 motivation for me is a happy, satisfied customer," she says.