Contact Centers If Money Isn't the Answer, What Is?

Next, he gives out "bravo" cards to reps on the spot for a job well done. Each week, the reps have the opportunity to redeem their bravo cards for a variety of rewards. Finally, during busy season, Taggart holds a Chinese auction that offers several prizes for bid, and reps enter tickets against their prize of choice. The more tickets submitted, the better the chance of winning the prize. Tickets are awarded for accomplishing different goals. For every $1,000 in orders placed, the rep earns one ticket. For every week of perfect attendance, the rep earns 20 tickets. Weekly drawings are held to award the prizes. "The reps love it, and it keeps things fun and interesting during peak."