Contact Centers If Money Isn't the Answer, What Is?

4. Recognition and reward. One rep shared, "I take pride in my work and give it my best. Having my work acknowledged truly motivates me." A simple "job well done" and genuine interest in an individual's success is a key motivator.

Tim Taggart, catalog contact center manager at Sundance, recognizes and rewards reps in three different ways. First, he uses a tool he calls the "customer service puzzle." Every time a customer gives kudos to a rep, a puzzle square is added in his or her honor to a bulletin board designated for recognition. When the puzzle board is full, the company brings in lunch for the entire team.