Contact Centers: How Interactive Voice Response Can Increase Customer Satisfaction& Retention

With speech applications, you also can create a branded persona to deal with these repetitive requests -- a voice that reflects the brand you’re trying serve to your customers. Whether that’s a Gen X personality or something a bit older, you can use speech IVR to reflect that, whereas your live agents may not always reflect that same feeling. We can create that persona and people you’re trying to talk to can feel like they identify with you.