Contact Centers: How to Boost Contact Center Operations

¥ Be sure you have a motivational fit: “When interviewing contact center applicants, tell them what the job actually will be like,” said Penny Reynolds, founding partner of The Call Center School, a Nashville, Tenn.-based company that offers contact center education. “Make sure they understand they won’t be getting a corner office, they’ll be tied to their workstations for a set amount of time each day, and you’ll be monitoring their actions every second of the day. That is, be sure you tell them during the application process about the work conditions.”