Contact Centers: Eight Ways to Improve Your CSR Recruitment and Hiring Processes, Part 2

8. Streamline the hiring process with an applicant tracking system. As you begin to collect online or electronic applications and resumes, an automated screening process can help you identify potential candidates. While you’ll still need to evaluate and interview candidates to find the right people for your contact center, an applicant tracking system can help you manage resumes and applications, as well as create a paperless process via your Web site.