Contact Centers: Eight Ways to Improve Your CSR Recruitment and Hiring Processes, Part 2
By
Matt Griffin
and Catalog Success
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7. Solicit employee referrals. “By tapping into [employee referrals] as a source for open positions, organizations achieve greater loyalty, lower turnover, and improved productivity and profits,” note the authors. Employees also are more likely to refer qualified candidates if they’re rewarded for successful referrals.
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