Contact Centers: Eight Ways to Improve Your CSR Recruitment and Hiring Processes, Part 2

6. Maximize Internet resources to increase the number of qualified candidates. While you already may use your corporate Web site to post job openings, use it to accept online applications and impart your company’s culture and expectations to candidates, The Ascent Group notes. If you use Internet job-posting boards, be prepared to handle the increase in applications, and develop a screening process to reduce the number of unqualified candidates -- before they submit applications.