Contact Centers: Eight Ways to Improve Your CSR Recruitment and Hiring Processes, Part 2

5. Recruit for the position and the schedule. If your contact center uses a combination of part-time, temporary and full-time employees, recruit for each type of labor separately, as a different pool of candidates may be interested in each schedule, write the white paper’s authors. For example, retirees, stay-at-home parents and college students may prefer a part-time schedule.