Contact Centers: Eight Ways to Improve Your CSR Recruitment and Hiring Processes, Part 2

Providing the best possible customer service means hiring the right customer service reps (CSRs). Continued from last week’s issue of Idea Factory, here are four more tips on developing a better hiring process for CSRs, offered by The Ascent Group, a Kite, Ga.-based management consulting firm specializing in customer service operations and improvement, in its white paper “Improving Front-line Recruitment .”