Contact Centers: Eight Ways to Improve Your CSR Recruitment and Hiring Processes, Part 1

4. Emphasize to candidates your commitment to customer service. Don’t assume that anyone applying for a customer service job automatically subscribes to your high ideals for excellent service. Therefore, in your help-wanted ads and in the interviews, stress the important role customer service plays in your catalog company. Discern from the candidate’s reaction if he or she is impressed, excited and challenged by this idea, or if he or she is nonchalant or dismissive about it. That’s usually a red flag.