Contact Centers: Eight Ways to Improve Your CSR Recruitment and Hiring Processes, Part 1
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
3. Match the individual to the job. Behavorial-based assessment tools in the interviewing process can help here. You want to better understand how the applicant would react and perform on the job under different scenarios and daily pressures. Use role-playing, job simulation techniques, phone interviews and peer interviews.
0 Comments
View Comments
- Companies:
- Ascent Group
Reported Donna Loyle
Author's page
Related Content
Comments