Contact Centers: Eight Ways to Improve Your CSR Recruitment and Hiring Processes, Part 1

Recruiting, interviewing, training and hiring the right customer service reps (CSRs) is a crucial component of your catalog’s success. The Ascent Group, a Kite, Ga.-based management consulting firm specializing in customer service operations and improvement, offers in its white paper”Improving Front-line Recruitment& Hiring” the following tips you may find useful.