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Angela Wolfe
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Tune up your contact center.
A contact center without calibration is like a car without a tune-up: The car still runs, but not at peak performance. Calibrations are an opportunity to gather your team, tune in to your customers’ experience, and make sure everyone shares the same expectations of your representatives. Calibrations are a contact center’s tune-up.
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- Companies:
- Orvis Company
Angela Wolfe
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