Contact Centers-3 Questions for Future Strategies (1,421 words)

As your company grows, how are you teaching and reinforcing your vision and mission to employees? You want them to grow in their jobs, but you also want them to retain the values that are true to your company's original objectives. To make matters even more challenging, as your e-commerce channels grow, you must create a parallel service path similar to that experienced by your phone customers. The following tactics may help improve your company's overall customer service: