Contact Centers-3 Questions for Future Strategies (1,421 words)

In conclusion, your contact center has a significant role to play in building sales and doing research for merchandising and marketing.

Curt Barry is president of consultancy F. Curtis Barry & Co., which specializes in contact center and fulfillment consulting, benchmarking, and inventory management for multichannel companies. Contact: (804) 740-8743, or cbarry@fcbco.com.