Contact Centers-3 Questions for Future Strategies (1,421 words)

Perform an operations assessment to discern the root causes within your forecasting and management processes that may be creating backorders. Such root causes may include pre-season planning problems, vendors' broken promises and an inability to accurately forecast sales of new items. Rethink your processes, systems, vendor relationships and organizational structure. A re-engineering may offer benefits such as improved customer service and sales, and even a decrease of $7 to $12 for each back-ordered unit of merchandise. Some of this is from call-center savings in reduced calls for back-order data and telecom expenses.