Contact Centers-3 Questions for Future Strategies (1,421 words)

Sales Boosters

There are direct and indirect ways a contact center can increase sales.

Direct:

Implement upsell/cross-sell. This can be done in a tasteful manner and may provide a significant increase in average order value. Several large catalogs even have implemented online upselling/

cross-selling (similar to what Amazon does) and have benefited from the boost in average order size.