Contact Centers-3 Questions for Future Strategies (1,421 words)
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Contact Centers: Keep the Hub Humming
Three strategic questions every customer contact center manager must answer.
By Curt Barry
No doubt your catalog's customer contact center has changed dramatically in the past five years.
Your employees probably now support e-commerce initiatives, respond to e-mailed correspondence, track outbound customer shipments, access digital product images via the Internet or terminal-based systems, and much more.
- Companies:
- Amazon.com
- Staples
- People:
- Curt Barry
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