Consumer Praise Lessens for Marketers’ Web Sites

* 58 percent said multichannel Web sites provide detailed, accurate product descriptions, compared to 84 percent in 2005;

* 57 percent believe multichannel Web sites offer an easy checkout process, down a whopping 34 percent from just two years ago; and

* 55 percent of respondents felt items on multichannel Web sites matched their online descriptions, down from 86 percent in 2005.