Congratualtions to the Catalogers of the Year

Mike Faith, founder and president of Headsets.com, has made offering superior customer service his mission in life. He actively solicits customer feedback and personally reads every survey submitted. And he publishes his own phone number and e-mail address in every catalog and order mailed. In this way, he says, he gets direct customer feedback, not months-old, internally compiled reports that were heavily filtered before they reached his desk.