Reducing Costs in the Contact Center, Part 1 of 2

In the second and final part of this two-part series (to appear in our Jan. 15th edition), I’ll examine how to put together a plan of action to realize the major savings opportunities in your contact center.

Curt Barry is president of F. Curtis Barry & Co., a multichannel operations and fulfillment consulting firm with expertise in multichannel systems, warehouse, call center, inventory and benchmarking. Learn more online at www.fcbco.com.