Challenges of Multichannel Fulfillment

2. Higher accuracy rates. “We would like to see numbers over 99 percent,” Eaton says.

3. Continuous inventory verification through cycle counts vs. the more traditional annual inventory.

Kirkham adds, “Highlights will spend nearly a million dollars on the project when all is said and done. But with ever-increasing customer demands for higher service levels and the ever-present pressure to operate at lower costs, the new system should bring big rewards to Highlights.”