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Alicia Orr
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Highlights officials decided to bring ESYNC back into the loop. Kirkham came on site at Highlights last June to take over the project’s management. A more formal project plan was developed, and committees were formed that included senior management. Highlights continued to use its own internal IT staffers for interface development, network issues and quality assurance functions. ESYNC provided the project management and WMS implementation expertise.
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Alicia Orr
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