Catalogers’ Legal Challenges ’07 (and Beyond)
An extensive overview of tax and legal matters you need to know
S&H Class Action Lawsuits
Here’s one that caught a number of direct marketers by surprise: class action lawsuits regarding shipping and handling (S&H) charges, in which the plaintiffs claim that customers are charged excessive and deceptive fees.
These lawsuits maintain that (1) S&H fees are implicitly represented to the public as simply a direct pass-through of the actual costs of delivering products, and (2) consumers aren’t informed that these surcharges include a hidden profit component.
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