Catalogers of the Year

The employee-incentive program is based on company-wide sales, returns and hours worked, “so that everyone has a vested interest in the productivity and efficiency of the workforce,” Masterman explains. “Employee responsibilities are given out based on employee strengths, rather than seniority.”

Says Masterman, who nominated Faith for this award, “Mike believes that productive employees are happy, rather than the more usually cited ‘happy employees are productive.’”