Catalog Success recognizes three industry professionals named to the top business honors among catalogers and e-merchants.

By Donna Loyle and Matt Griffin

Faith also publishes his own direct phone number and e-mail address on every order and catalog mailed. “I make it easy for customers to give us comments directly, whether it be criticism or praise. And I get those responses early, not months later through filtered internal channels,” he says.

Staff Training and Incentives