Catalogers of the Year

Faith gets about 150 completed customer surveys a week, and he reads every one. “Some of the feedback helps us to get a feel for what’s going on, what’s important for customers,” he says. “The responses help us to measure the tempo of the company and our customers. If the customer has a specific problem, I will send that to the appropriate person in our organization to fix it.” Faith even reads some of these surveys in weekly staff meetings, reiterating to his team the company’s culture of customer support.