Catalog Success recognizes three industry professionals named to the top business honors among catalogers and e-merchants.

By Donna Loyle and Matt Griffin

Like other catalogers, Headsets.com uses several methods to measure and track its customer service results, including returns rates and reasons, traditional metrics such as percentage of calls answered within four rings, and so on. It goes a step further than most, however, by setting benchmarks such as answering all e-mails in two hours or less.