Catalogers of the Year

A born entrepreneur, Faith invested $40,000 in a new venture he called Headsets.com, asked two of his former employees to work at the new venture, and in only five weeks, they were open for business on the Internet.

Customer Service is King

Faith and his team at Headsets.com are well-regarded as customer service fanatics. Faith defines great customer service in this way: “The customer service team takes responsibility for customer satisfaction. They own the customers and their jobs.”