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3. Reader comprehension. This suffers terribly with the overuse of reverse and color type, hard-to-read fonts and all capital letters, wide columns and a plethora of other treatments that diminish readability.
Glenda Shasho/Jones is president of Shasho/Jones Direct, a catalog marketing agency. You can reach her at Glenda@sjdirect.com .
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Glenda Shasho Jones
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