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“People don’t think proactively about replacing light bulbs until they burn out,” says Bonello. “So it’s difficult to stimulate interest by pushing a message.” Rather, he capitalized on the power of search terms and established TopBulb.com as the more consumer friendly face of Gray Supply.
Company executives brainstormed a list of possible search terms (e.g., aquarium lights, black lights). They then built productivity models for each term to measure performance.
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Gabrielle Mosquera
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