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Joe Keenan
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Consumers spend an average of five minutes engaged with the configurator, and roughly 80 percent of them get down to the final step of configuring the piece. Room & Board also has seen increased traffic from blog sites that bookmark its configurator pages.
Satisfaction Too
The dynamic images on Room & Board's website not only drive more purchases, but also increase customer satisfaction. The company reports a 99 percent satisfaction rating for consumers who purchase products online, with a very low rate of returns for those products.
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- People:
- John Schroeder
- Places:
- Minneapolis
E
Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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