By the Stats: Survey Reveals Customer Satisfaction, Recruitment, Training Findings

* 13 percent Internet job boards

* 13 percent job fairs

3. Which are the most effective job aids and training tools?

* 43 percent company Intranets

* 14 percent company “cheat sheets”

* 14 percent video examples of good and bad service

* 14 percent special topic workshops or seminars

* 5 percent simulation.