By the Stats: Consumer Expectations Increase for the 10th Straight Year

* Lands’ End, 122, up from 113 in 2005;

* Amazon.com, 119, unchanged from 2005; and

* Sears, 116, up from 114 in 2005.

Source: 2006 Brand Keys Customer Loyalty Index, http://www.brandkeys.com/news/press/052206BW-CLI06.pdf