Dive Into a New Product Category

Catalog Success: How did you get involved in merchandising?
Carstens: My career in retailing began during graduate school as a sales associate at Pottery Barn, and that’s where I had my first exposure to a company with a passion for products. I also worked in retail at Liz Claiborne as a store manager, and that’s another operation dedicated to both its products and customers. Both of those experiences set me up for the opportunity that came along next.