Dive Into a New Product Category

But if the defects are what you’d call “unacceptable” — that is, there are too many damaged or poor quality products that can’t be repaired — then the items usually are returned to the vendor for a negotiated chargeback credit, Mollo explains.

Also in your Vendor Guide, spell out the consequences of late deliveries. “Technically, if the merchandise is past the purchase order, or contract ship date, the cataloger can refuse the shipment,” Mollo explains. “However, most catalogers still need the merchandise and usually will charge back the vendor on a per-backorder basis.”